Frequently asked questions
about 1HoDLCLUB
1HoDLCLUB and key making
MrCryptHoDL (creator of the 1HoDLCLUB) has been produced key since 2021, he's registered as founder of 1HODLGROUP GMBH (the equivalent of an LLC in Switzerland) in the Swiss commercial register. It's a trusted member for the Bitcointalk Forum Community. MrCryptHoDL is publicly known by his clients. From the beginning 1HoDLCLUB created by MrcryptHoDL produced Key on an air grabbed machine with a very strict protocol to follow.
How did you generate the private keys?
The generation is done on an air grabbed machine specially designed for this, the machine contains open source key generation software, QR code generation software in Batch as well as OpenCalc.
For those who don't know what an air grabbed machine is, it is a computer that has never been connected to the internet and never will be, the motherboard does not contain components such as a bluetooth or Wifi chip. All peripherals are connected by cable (Mouse, Keyboard and printer), the printer used for printing is also airgrabbed without bluetooth or Wifi and is reinstalled at each print.
At each key generation, the private keys are separated from the public keys to allow the creation of the reference list, they are put in a new usb key which will then be destroyed after the transfer. The complete list is kept until the holograms are applied to double check that the public and private keys match during the application of the holograms and private keys to the coins and then is deleted.
At each collection the machine is formatted and all the USB keys and hard drive used are destroyed and remplaced with new ones.
Do you keep a copy of the private key and Who has had access to it ?
I do not keep any private keys, I am the only person who handles them from start to finish. I am the only one to do the whole process from creating the keys to sending the packages. No external risk is taken.
It's impossible to prove you didn't keep the private keys, and with all the Bitcoin scams lately, why should I believe you?
I gave my real world identity and address to all my clients and shipments are made in the name of my company registered in the Swiss commercial register, hence my name, surname and address are publicly available, everything is public. I meet other artists in real life and when the occasion allows it, participate in Bitcoin events. All this allows in case of scam to make me legally responsible, something scammers don't do.
Scam is not an option for me, its a shame.
Order related
I don't received my tracking number after 72h !
In the event that you do not receive tracking information within 72 hours, we advise you to immediately contact our address: request@1hodlclub.com
1HoDLCLUB is managed by one person, there may be an oversight during releases due to the large number of requests and orders.
1HoDLCLUB responds to all your messages from Monday to Friday from 9 a.m. to 7 p.m. CET.
My package was damaged during shipping !
If an accident happened to your collectibles during transport, please contact us within 7 days of receipt of your order. We will take care of finding a solution to this problem, such as replacement or repair. The 1HoDLCLUB covers all return costs or the return cost of a replacement.
Where is my order ?!
For shipments to Europe, delivery times are 3 to 5 days, for the rest of the world 5 to 14 days (delivery times are announced by the Swiss post office and may vary depending on the customs of your country).
If you do not receive your orders within these delivery times, do not wait and contact us as soon as possible.
Losses and theft of packages are rare, since 2021 1HoDLCLUB has successfully delivered more than 1,500 coins around the world, of all its coins only 4 have been lost/stolen.
You should know that in the event of theft/loss, 1HoDLCLUB will always do what is necessary to ensure that you have a replacement package and will cover the second shipment.
I want a refund !
1HoDLCLUB collectibles are personalized coins or bars produced in limited series, they contain inside a private key protected by a security hologram. Please be aware that due to these elements, refunds are not offered on 1HoDLCLUB Collectibles.
The only case in which a refund would be possible is if a package is lost or stolen and replacement would not be possible due to the collection being out of stock.
Until today 1HoDLCLUB has never received a request to refund, our collectibles are produced with great passion and our quality standards are very high, and this can be reflected in this.
If you have a question, a concern, or need assistance, do not hesitate to contact us, 1HoDLCLUB is not only collectibles, but also an experience.
You can do this directly to our email request@1hodlclub.com or via the contact page.
[Thank you for considering a response time of at least 24 hours.]
We thank you for reading this FAQ and for your understanding of our different policies!
Your support allows us to continue creating these pieces of art!
MrCryptHoDL - Founder